Terms of Use

ELIGIBILITY AND AGE OF USER

SERVICE PROVIDERS. We may share your personal information with certain third parties that perform services on our behalf. The services provided by those third parties may include: shipping, data management, email distribution, market research, information analysis, operating the website, hosting the Site, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfillment, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose personal information you provide to us on or through the Site for any purpose other than to perform the services designated by us.

LEGAL REQUIREMENTS. We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of our products and services or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.

BUSINESS TRANSFERS. Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of Shoenvious. If this should happen, notice will be provided by posting to the Site or other form of communication.

ACCOUNT REGISTRATION

Certain Services and related features that may be made available on this Site may require registration or subscription to enable your use of them. Should you choose to register or subscribe for any such Services or related features, you agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time.

You are solely responsible for maintaining the confidentiality of your account and password, for keeping passwords and other account identifiers safe and secure and for restricting access to your computer and your account by any third party. You agree to be responsible for all activities on the Site that occur on your account or password. Furthermore, you must notify us immediately of any unauthorized use of your password or account. We shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph. You may be liable for our losses or others due to such unauthorized use.

You acknowledge and accept that your use of the Site is in compliance with these Terms of Use. You further acknowledge and accept that we shall have no obligation to investigate the authorization or source of any account activity, including purchase activity following a proper log-in to the Site, which is defined as a matching and current member sign-in and user password. You shall notify the Company immediately of any unauthorized access to your Account or any other unauthorized use of the Site.

You agree that the we may, without prior notice, immediately terminate, limit your access to or suspend your account based on any of the following:

Breach or violation of these Terms of Use.
Upon request by a law enforcement agency.
Unforeseeable technical or security issues or problems.
Extended periods of inactivity; or
Fraudulent, deceptive or illegal activity, or any other activity which we believe is harmful to the Site or its business interests.

You agree that any termination, limitation of access and/or suspension shall be made in our sole discretion and that the we shall not be liable to you or any third party for the termination, limitation of access and/or suspension of your account.

You shall at all times be responsible for maintaining the confidentiality of your account from third parties and for preventing unlawful use of your account by any third party.

ELECTRONIC COMMUNICATION

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may send electronic mail to you for the purpose of advising you of changes or additions to the Site, about any of our products or services, or for such other purpose(s) as we deem appropriate. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

CUSTOMISED SHOE DESIGN

All images displayed in the Shoenvious shoe designer are a representation only, the actual custom-made shoe may differ to the represented images. We have made every effort possible to ensure the colors are displayed as accurately as possible but as different computer screens, operating systems, and even different web browsers have different color characteristics, it’s just about impossible to get a given color to look the same on every screen. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Due to the many variations in monitors and browsers, we are unable to guarantee that your computer’s monitor shall accurately display the true color of a material. If you have any questions about the color of any material, please contact hello@shoenvious.com prior to placing your order.

All shoes designed, generated, rendered and created on the Shoenvious shoe designer platform are our sole and exclusive property. You agree that all shoes designed on our platform are treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such designs. This includes but is not limited to renderings and images of shoes designed by you using our shoe designer, and photographs of shoes custom made for and sold to you through the Site. We are free to copy, distribute or incorporate such materials, images, renders and representations into the Site and other marketing and sales collaterals for commercial or non-commercial purposes.

In personalizing and customizing your shoes, please make sure not to use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories:

The name of a product, service, company, organization and/or event which belongs to someone else;
The name or nickname of a famous person (living or dead);
A name the use of which shall infringe or may infringe third party trademarks or other intellectual property rights;
A name or words which are threatening, incite violence, are defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.

We reserve the right to reject any inscriptions which fall into any of the categories listed in the previous paragraph or which are otherwise unacceptable to Shoenvious and this shall result in your order being blocked from being submitted or cancelled. Further, we shall be entitled to claim compensation equal to the value of the products ordered. By placing your order for your customised product, you:

Represent and warrant that any names, words or phrases you use, upload, submit, copy or otherwise make public for use on your customised order do not fall into any of the previously listed categories;
Agree to indemnify us and our affiliated companies and keep us and our affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by us or our affiliated companies as a result of the use of any names, words or phrases used, uploaded, submitted, copied or otherwise made public by you (including use on your product);
Grant us and our affiliated companies a non-exclusive, irrevocable royalty-free, worldwide, fully sub-licensable right to use, reproduce, disclose and modify the names, words or phrases submitted by you for the purposes of fulfilling your order.

PAYMENTS

We accept payments in AED, USD, GBP and EUR through credit or debit cards (Visa/Mastercard), Paypal and Shoenvious Gift Cards. No other form of payment shall be accepted.

If your credit or debit card is not denominated in any of these currencies, the final price shall be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Orders are charged at the time your order is placed. By ordering from the Site, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the card issuer. Payment shall be debited and cleared from your account as soon as you place your order. You confirm that the credit or debit card that is being used is yours or that you have been specifically authorized by the owner of the credit or debit card to use it.

No credit or debit card details shall be stored, sold, shared, rented or leased to any third parties. We shall take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of gross negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this Site.

When choosing to pay through Paypal, you shall be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you shall then be returned to the Site.

You are required to keep a record of all orders placed and paid for through the Site together with a copy of these Terms of Use and Terms and Conditions of Sale.

ORDER ACCEPTANCE

Your receipt of an electronic, or other form of, order receipt does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit or debit card has been charged. If applicable, your order shall be refunded in the original form of payment. If your credit or debit card has been charged and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and notify you that your order has been canceled. If the cancelled order was placed using Site credit, the credit shall be immediately available for re-use once the order is canceled. Promotions shall be refunded and reactivated in your account, as long as the promotion has not yet expired.

Orders are not binding until accepted and confirmed by us. Our acceptance of your order shall be evidenced by a return e-mail from Shoenvious.com to your e-mail address indicating that your order has been accepted and confirmed.

Products purchased through the Site are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.

DELIVERY AND SHIPPING

We shall deliver your order to the address specified in your order. The estimated delivery date of the products shall be stated in your order confirmation email. This shall under normal circumstances be approximately 4-8 weeks from the date your order is confirmed.

Shipping costs shall vary depending on the size, weight and destination of your ordered items. Please check the shipping options at checkout for specific delivery fees. Delivery charges shall be added to the price of the products and shall be indicated in the currency you have chosen during the check-out process. Please note that the posted shipping time-frame, if provided, may vary from item to item. The posted shipping time-frame is contingent upon credit or debit card approval and may be delayed should we experience difficulties in obtaining authorization.

We shall not be responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. We also shall not be responsible for any international shipping delays caused by the customs clearance process.

Customers must provide an address where someone will be available to take delivery. Failed delivery attempts attributed to customer non-availability or incomplete addresses may result in packages returned to us and may incur an extra charge. In very rare cases, some local customs authorities won’t release your shipment, and this may also result in shipments returned to us. In these cases, we will need to charge you an additional delivery fee to get your order re-delivered.

International deliveries may be subject to country-specific taxes and duties. Duties and taxes are usually added into the final price of your order. For some countries, duties and taxes are not included in your check out price, and you will responsible for their payment once your shipment arrives. Unfortunately, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

International deliveries may be opened and inspected by customs authorities. You must comply with all applicable laws and regulations of the country for which the products are destined. We shall not be liable or responsible if you breach any such laws.

We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Boxes or similar addresses. Orders can only be delivered to physical addresses.

Products comprised within the same order cannot be delivered to different addresses.

REFUNDS, RETURNS AND REMAKE

Due to the nature of your order being personalised and customised, no refunds can be made once an order is placed. We begin the manufacturing process as soon as you place your order and are unable to make changes or cancel your custom order.

We do, however, offer a generous remake policy. Every Shoenvious pair you order is backed by our 100% perfect size guarantee. We will remake your shoes a size up and down, subject to availability, and only in the same design, width, color and material of the original purchase.

There is a $120 fee for this service which covers the cost of new components and shipping both ways. For countries, towns and cities that incur higher shipping charges, there are additional shipping fees charged by our partners.

Only unworn shoes returned within 10 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you
If your shoe has an inscription, you will be re-charged another inscription fee for your new pair
If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you
Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs

Be sure to consider that color varies between materials. The Site shows a very close representation of what your shoe shall look like. However, because it is a digital representation, we expect there shall be some variation between your screen and the product. Different computer screens, operating systems, and even different web browsers have different color characteristics, it’s just about impossible to get a given color to look the same on every screen. Because of this, we are unable to guarantee that your computer’s monitor shall accurately display the true color. If you have any questions about the color of an item please contact hello@shoenvious.com prior to placing your order.

CHANGES IN PRODUCTS AND PRICING

We are constantly updating and revising our offerings of products, and we may discontinue certain products, shoe styles and materials at any time without notice. All pricing for the products is subject to periodic change without notice. For all of our prices and products, shoe styles and materials, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturers’ price changes, errors in advertisements, and other extenuating circumstances.

We attempt to be as accurate as possible with our product descriptions and prices. However, we do not warrant that all product descriptions or prices are accurate. In the event that a product, shoe style or material is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order.

USER CONTENT

Your comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to us through the Site shall be and remain our property. You assign all property rights and interests to Shoenvious allowing us unlimited use, commercial or otherwise, of any comments. Furthermore, we shall be under no obligation (i) to maintain any comments in confidence; (ii) to pay you any compensation for any comments; or (iii) to respond to your comments.

GIFT CARDS

You may choose to purchase a Shoenvious physical gift card which shall be delivered to you or your chosen recipient with applicable postage fees or an electronic-gift card which will be emailed to you and your chosen recipient. Gift cards have an expiry date which will be clearly indicated in the issued gift card.

We shall not be liable for delivery of an electronic gift card to an incorrect or non-existent email address. This is your sole responsibility. You will be cc’d in electronic gift cards emailed to your recipient.

We shall not be responsible if gift cards are lost, stolen, destroyed or used without your permission. Gift cards may not be reloaded, resold, transferred for value or redeemed for cash.

If your order exceeds the value of the gift card, all remaining balances exceeding the value of your gift credit must be paid by credit or debit card or via Paypal.

Gift cards cannot be returned or exchanged for a card refund.

Some purchases paid by a Gift Card code will not be eligible to participate in sales we offer from time to time.

Expired gift cards will not be honored.

Bulk corporate gift card purchases can be made by contacting hello@shoenvious.com.

CONTESTS AND PROMOTIONS

Occasionally, we issue promotional codes, Site credits, and similar “gift certificates” which shall provide a credit towards a purchase on the Site when redeemed at checkout. Promotional codes and gift cards cannot be used after an order has already been placed and are not redeemable for cash. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, we reserve the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.

Promotional credits are limited to one per transaction. Minimum spends may be required and shall be communicated in any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. We shall not be liable to you for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure by you or your inability to use a promotional code for any reason.

Unless otherwise indicated, promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you.

All promotions have an expiration date which will be indicated in your account or in any communication with you. Once a promotion has expired the amount paid by you in excess of the promotional credit may not be refunded. If the promotion is still active, it shall be refunded back to your account to be used towards a future order.

All our contest rules and regulations shall be communicated directly to you.

We reserve the right to cancel any promotions. The decision to honour a voucher or a promotional code is at our sole discretion. All decisions are final and binding.

GOVERNING LAW

The use and membership of this Site, membership to any of our loyalty programmes, any purchases made through this Site, and any controversy, claim or dispute arising out of or relating in any way to your use of the Site, your membership in or purchases through the Site, your account, or products purchased through the Site shall be governed by and construed with the laws of the United Arab Emirates.

You waive the right to bring any controversy, claim or dispute arising out of or relating in any way to your use of the Site, your membership in or your Account, or products purchased through the Site as a class, consolidated, representative, collective, or private attorney general action, or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any such claim brought by anyone else.

FORCE MAJEURE

We shall have no liability to you under these Terms of Use if we are prevented from or delayed in performing our obligations under these Terms of Use, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that you are notified of such an event and its expected duration.

INDEMNITY

By use of this Site, you agree to indemnify and hold Shoenvious Shoe Trading LLC (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

PRIVACY POLICY

Our privacy practices respect the information we collect during your visit to this Website and are explained in our the provisions of which are deemed to form part hereof. Please see our for complete details of the policy. Your continued use of this Site implies that you acknowledge that you have also read our and agree to its terms and that you consent to our use of your personal information and the content which you provide us through the Site and social media in accordance with the .

LINKS TO OTHER SITES

From time to time we may include links from the Site to sites that are owned by entities that are not affiliated with Shoenvious. However, even if the third party is affiliated with us, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked to our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.

COPY RIGHT

Unless otherwise indicated, the Site and all content contained therein, including but not limited to text, photographs, images, 3D renders, illustrations, icons, graphics, trademarks, trade names, logos and software ("Content"), is owned by Shoenvious and protected by applicable law. You agree not to copy, publish, use, display, transmit, modify, transfer, sell, reformat, distribute, create derivative works from, or in any way exploit the Content without the our prior written approval. In addition, any mechanized or systematic processes for harvesting information from the Site for any purpose is prohibited. Nothing contained in or on the Site should be construed as granting any license or right, by implication or otherwise, to use any of the Content at any time.

OFAC SANCTIONED COUNTRIES

In accordance with the law of United Arab Emirates, we shall not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of countries, individuals, groups or other entities to which US Office of Foreign Assets Control (OFAC) sanctions apply, from time to time.

SEVERABILITY

If any provision in these Terms of Use is held invalid, the remainder of these Terms of Use shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms of Use and the remaining provisions are still valid and enforceable.

TERMINATION

We reserve the right in our sole discretion to terminate your account, delete your profile and any of your user generated content, and restrict your use of all or any part of the Site for any or no reason, without notice, and without liability to you or anyone else. We also reserve the right to block users from certain IP addresses or device numbers and prevent access to the Site. You understand and agree that some of your user generated content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Site, or on other platforms (e.g., Facebook, Twitter, Google, etc), may continue to appear on the Site after your user generated content is removed or your account is terminated. These Terms of Use remain in effect even after your account is terminated.

LIMITATION OF LIABILITY

In no event shall we have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products you have ordered through the Site.

CONTACTING US

Please submit any questions you have about these Terms of Use to hello (at)shoenvious.com.