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Terms of use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS OF USE.

This website (the ‘Site”) is owned and operated by Shoenvious Shoe Trading L.L.C, a limited liability company duly organized under the laws of the Emirate of Dubai and the United Arab Emirates, with Commercial License number 779814, whose registered address is at P.O. Box 337010 Dubai, United Arab Emirates, trading in its own name and as ‘Shoenvious’.

Shoenvious (also herein referred to as ‘we’, ‘us’ or ‘our’) reserves the right to change, modify or alter these Terms of Use at any time, without prior written notice and in our sole and absolute discretion, and effective immediately upon posting on this Site. Please check this page periodically. If you violate these Terms of Use, we may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LAST UPDATED ON APRIL 1, 2017

Use of this website
Responsibilities of user
Eligibility And Age Of User
Account Registration
Social Media Sign-In
Electronic Communication
Customised Shoe Design
Payments
Order Acceptance
Delivery And Shipping
Refunds Returns And Remake

Due to the nature of your order being personalised and customised, no refunds can be made once an order is placed. We begin the manufacturing process as soon as you place your order and are unable to make changes or cancel your custom order.

We do, however, offer a generous remake policy. Every Shoenvious pair you order is backed by our 100% perfect size guarantee – so you can be assured that you ordered the correct size. We will remake your shoes in the correct size and only in the same design, width, color and material of the original purchase.

We never charge handling or processing fees on returns. But please note that:

  • Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you
  • If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing
  • If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you
  • Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs
  • Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns

Be sure to consider that color varies between materials. The Site shows a very close representation of what your shoe shall look like. However, because it is a digital representation, we expect there shall be some variation between your screen and the product. If you have any questions about the color of an item please contact hello@shoenvious.com prior to placing your order.

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