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Sizing
What sizes do you offer?

We make our shoes in EU 34-42, including half sizes. If your shoe size is outside this range, please get in touch with us at orders@shoenvious.com to make special arrangements.

sizing

We also offer 3 width options: Narrow, Standard and Wide

How do i know which size to order?

If you’re unsure what size to choose, please choose a shoe size you wear most often. You can also add additional comments about your feet and size at checkout so we can get in touch with you to suggest the most appropriate size for the style you’ve designed. Please also visit our sizing page for more information.

What are the width options you offer?

We offer 3 width options: Narrow, Standard and Wide. Please note that choosing Narrow and Wide Widths incur additional charges. Please visit our Pricing Page for further information.

Which shoe width is right for me?

If the shoes you own tend to feel overly spacious in width, you should consider selecting a narrow width size. If the shoes you own tend to feel noticeably narrow or snug, then you should consider selecting a wide width size.

What if i ordered the wrong size?
Guarantee

Every Shoenvious pair you order is backed by our 100% perfect fit guarantee – so you can be assured that you ordered the correct size. We will remake your shoes in the correct size and only in the same design, width, color and material of the original purchase.

Simply sign into your account and under “MY ORDERS”, select the shoes that need to be remade. Click on the "CONTACT US ABOUT THIS ORDER". Alternatively, please email us at orders@shoenvious.com stating your order number, specific information on how the shoe fits and photos of the foot in the shoe if it is too big - from the top and side. Please also send additional photos so we can understand the scale of your foot to the shoe. We will get back to you and provide you details with finalizing the remake process.

If your shoes are slightly tight, you can also take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size to make them much more comfortable. Email us a copy of the receipt and we will add credits to your account to cover this cost.

We never charge handling or processing fees on returns. But please note that:

  • Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you
  • If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing
  • If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you
  • Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs
  • Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns
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