The price of the shoe you design depends on the styles, components, heel and materials you have chosen for your shoe.

Each shoe shape starts with a base price and as you add in embellishments, inscriptions and premium leather, your shoe price will be calculated accordingly – allowing you full control of the cost of your design.

See complete pricing info here.

We make our shoes in EU 34-42, including half sizes. If your shoe size is outside this range, please get in touch with us at orders@shoenvious.com to make special arrangements.

We also offer 3 width options: Narrow, Standard and Wide

If you’re unsure what size to choose, please choose a shoe size you wear most often. You can also add additional comments about your feet and size at checkout so we can get in touch with you to suggest the most appropriate size for the style you’ve designed. Please also visit our sizing page for more information.

We offer 3 width options: Narrow, Standard and Wide. Please note that choosing Narrow and Wide Widths incur additional charges. Please visit our Pricing Page for further information.

If the shoes you own tend to feel overly spacious in width, you should consider selecting a narrow width size. If the shoes you own tend to feel noticeably narrow or snug, then you should consider selecting a wide width size.

Every Shoenvious pair you order is backed by our 100% perfect fit guarantee – so you can be assured that you ordered the correct size. We will remake your shoes in the correct size and only in the same design, width, color and material of the original purchase.

Simply sign into your account and under “MY ORDERS”, select the shoes that need to be remade. Click on the "CONTACT US ABOUT THIS ORDER". Alternatively, please email us at orders@shoenvious.com stating your order number, specific information on how the shoe fits and photos of the foot in the shoe if it is too big - from the top and side. Please also send additional photos so we can understand the scale of your foot to the shoe. We will get back to you and provide you details with finalizing the remake process.

If your shoes are slightly tight, you can also take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size to make them much more comfortable. Email us a copy of the receipt and we will add credits to your account to cover this cost.

We never charge handling or processing fees on returns. But please note that:

• Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you
• If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing
• If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you
• Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs
• Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns

1. Go to our online Shoe Designer and design your own shoe using available shoe styles and materials
2. Go to Collection page and order or modify pre-existing designs

As soon as you submit your order, we hand make each pair according to your specific design. Your shoe is manufactured using a highly impressive and extensive process that includes hundreds of manual tasks: from careful leather selection, cutting the patterns, hand stitching the leather and adding the finishing touches. This is the sort of meticulous attention to detail which ultimately defines the appearance and feel of a Shoenvious pair.

Yes, just go to Collection page and order or modify pre-existing designs.

You can select from a curated selection of more than 250+ high quality leathers and luxe materials in different colors, patterns and textures. Please browse through all available materials here.

We are also always introducing new collections to our range. Please subscribe to our newsletters or follow us on Facebook, Instagram or Twitter to be updated when this happens.

We are currently expanding our material selection and will be offering these shortly. Please subscribe to our newsletters or follow us on Facebook, Instagram or Twitter to be updated when this happens.

We are currently creating our material samples book that will be made available to you to order. Please subscribe to our newsletters or follow us on Facebook, Instagram or Twitter to be updated when this becomes available.

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, and your order and delivery address have been verified will your order be confirmed. At this point you will receive a second email from us confirming your order.

No changes can be made once an order is placed. We work hard to reduce our delivery time and provide you with your order within the shortest possible time frame, so we usually put your items into production as soon as we receive your order.

We accept payments made by using debit/credit cards (Visa/Mastercard), Paypal and Shoenvious Gift Cards. No other form of payment shall be accepted. Credit Card payments are protected by an SSL encryption and go through a rigorous fraud-checking process to ensure your details remain safe always.

When selecting PayPal, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Shoenvious.com.

Payment will be taken at the point your order is placed on our site.

International deliveries may be subject to country-specific taxes and duties. Unless already added to the price at checkout, you will be responsible for payment of any such import duties and taxes when your shipment is delivered. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

When we dispatch your order for delivery, you will receive a unique tracking number by email and a link to check the status of your shipment.

You can include a gift message with your order by entering your personalised message when prompted during check out.

When we dispatch your order for delivery, you will receive a unique tracking number by email and a link to check the status of your shipment.

The estimated delivery date of the products shall be stated in your order confirmation email. This shall under normal circumstances be approximately 6-8 weeks from the date your order is confirmed.

Please take into consideration that your shoe is manufactured using a highly impressive and extensive process that includes hundreds of manual tasks: from careful leather selection, cutting the patterns, hand stitching the leather and adding the finishing touches. This is the sort of meticulous attention to detail which ultimately defines the appearance and feel of a Shoenvious pair.

We ship to the following countries listed below. If you wish to ship to a country that is not part of this list, please email us at shipping@shoenvious.com and we can make special arrangements to ship your order to you.

• Australia
• Austria
• Bahrain
• Belgium
• Brazil
• Canada
• China
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Egypt
• Estonia
• Finland
• France
• Germany
• Greece
• Hongkong
• Hungary
• Iceland
• Ireland
• Italy
• Japan
• Jordan
• Kuwait
• Latvia
• Lebanon
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Montenegro
• Morocco
• Netherlands
• New Zealand
• Norway
• Oman
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Serbia
• Singapore
• Slovenia
• South Africa
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• Turkey
• UAE
• Ukraine
• United Kingdom
• USA

This information will appear at the checkout page, once you’ve chosen the delivery country.

International deliveries may be subject to country-specific taxes and duties. Duties and taxes are usually added into the final price of your order. For some countries, duties and taxes are not included in your check out price, and you will be responsible for their payment once your shipment arrives. Unfortunately, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

For deliveries to multiple addresses, simply place a separate order for each delivery address.

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page.

International deliveries may be subject to country-specific taxes and duties. For some countries, duties and taxes are not included in your check out price, and you will responsible for their payment once your shipment arrives. Unfortunately, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Due to the nature of your order being personalised and customised, no refunds can be made once an order is placed.

We never charge handling or processing fees on returns. But please note that:

• Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you.
• If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing.
• If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you.
• Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs.
• Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns.

You can take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size to make them much more comfortable. Email us a copy of the receipt and we will add credits to your account to cover this cost.

You have 30 days from the date you received your order to return your shoes for remake. Please make sure your items are returned new, unused and with all packaging and inserts. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box.

Simply sign into your account and under “MY ORDERS”, select the shoes that need to be remade. Click on the "CONTACT US ABOUT THIS ORDER" button and choose “REMAKE MY SHOE”. Within 48 hours, you will receive an email including instructions and details about the next steps to take.

We never charge handling or processing fees on returns. But please note that:

• Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you.
• If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing.
• If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you.
• Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs.
• Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns.

Our 100% size guarantee includes a generous remake policy in case you have ordered the wrong size. We will remake your shoes in the correct size and in the same design, width, color and material of the original purchase.

Simply sign into your account and under “MY ORDERS”, select the shoes that need to be remade. Click on the "CONTACT US ABOUT THIS ORDER". Alternatively, please email us at orders@shoenvious.com stating your order number, specific information on how the shoe fits and photos of the foot in the shoe if it is too big - from the top and side. Please also send additional photos so we can understand the scale of your foot to the shoe.

Within 48 hours, we will get back to you and provide you details with finalizing the remake process.

We never charge handling or processing fees on returns. But please note that:

• Only unworn shoes returned within 30 days of receipt can be returned for remake. Please send your shoes back with all the packaging and inserts. Returns that do not meet our policy will not be accepted and will be sent back to you.
• If your original order was made in “normal” width, changing your shoe width to “Narrow” or “Wide” will be charged accordingly. Please check our Pricing Page for width pricing.
• If the same material and color is unavailable to remake your shoes, you shall be notified and substitute materials shall be recommended to you.
• Your local customs authority may charge you duties and taxes when your new pair arrives. We will be delivering your remade shoes on a DDU (Delivered Duty Unpaid) basis, which means that you will be charged duties and taxes upon delivery. Payment of these is necessary to release your order from customs.
• Shoes can be remade free-of-charge once only, so please provide us with accurate information about your fit concerns.

The color of your shoes may be slightly different from what you have seen at your computer screen. Even though we have made every effort possible to ensure the colors are displayed as accurately as possible - every monitor will represent colors slightly differently.

There may also be minimal differences in color between different batches of the same leather – so the color on your new shoes may be slightly different from the one you’ve seen in our samples or the one that you had on your last pair.

If you have any questions about the color of an item please contact orders@shoenvious.com prior to placing your order.

You may choose to purchase any of the following:

(1) A physical gift card which is wrapped in our signature packaging and will be delivered to you or your chosen recipient with applicable postage fees. Delivery can take within 2-5 business days, depending on your location

(2) An electronic-gift card which will be emailed to you and your chosen recipient immediately after purchase

Please note that gift cards expire at midnight 1 calendar year after the date of purchase. Bulk corporate gift card purchases can be made by contacting hello@shoenvious.com.

Simply design your shoes and add to the shopping card the usual way. Enter your Promo Code/Gift Card code field and your gift card value will automatically be deducted from your order total. Any remaining balance can be paid by credit card.

After entering your Promo Code/Gift Card code, your gift card value will automatically be deducted from your order total. Any remaining balance can be paid by credit card.

We are not responsible if your Gift Card is lost, stolen, destroyed or used without your permission. If you have any further questions, please call our Customer Care team on +971 4 244 7046 or email hello@shoenvious.com.

Gift Cards cannot be returned or exchanged for cash refund.

Simply design your shoes and add to the shopping cart the usual way. At checkout, enter your promo code in the PROMO CODE / GIFT CARD field and your gift card value will automatically be deducted from your order total. Any remaining balance can be paid by credit card.

Shoenvious is a luxury ladies’ footwear company that allows women to design and order customised and handmade shoes using our online 3D shoe designer.

Traditionally, off the rack luxury shoes are manufactured in huge numbers and then shipped to various retailers. These retailers will increase the price – sometimes by as much as 500% – passing the price onto the customers. Because of our direct-to-consumer model, we are able to eliminate unnecessary markups and redirect traditional retail overhead costs into the quality of our products.

The attention we pay to the smaller elements of your customised shoe is what will make it the best pair you have ever owned. You can be confident we have gone to great lengths ensure the utmost standard of quality in production. Every step of the way, from leather selection to stitching we place an emphasis on quality control. We appreciate our customers for putting their faith in Shoenvious and want to reward this with the highest quality product we can produce.

Customised shoes, made from luxurious and high quality materials, are the epitome of subtle luxury. By choosing every detail about your shoe: the leather, the sole, height of the heel, style and the colour of the lining, you create a shoe that is unique to you and your individuality.

Our shoes are individually handmade using a highly impressive and extensive process done with precision and technique. This meticulous attention to detail ultimately defines the appearance and feel of a Shoenvious pair.

If you have any questions which are not currently answered on our site, please contact us by email at hello@shoenvious.com or call us at +971 4 244 7046.