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How will i know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, and your order and delivery address have been verified will your order be confirmed. At this point you will receive a second email from us confirming your order.

Can i change my order after payment?

No changes can be made once an order is placed. We work hard to reduce our delivery time and provide you with your order within the shortest possible time frame, so we usually put your items into production as soon as we receive your order.

Which payment methods do you accept?

We accept payments made by using debit/credit cards (Visa/Mastercard), Paypal and Shoenvious Gift Cards. No other form of payment shall be accepted. Credit Card payments are protected by an SSL encryption and go through a rigorous fraud-checking process to ensure your details remain safe always.

When selecting PayPal, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Shoenvious.com.

When will my card be charged?

Payment will be taken at the point your order is placed on our site.

Will i need to pay taxes and duties?

International deliveries may be subject to country-specific taxes and duties. Unless already added to the price at checkout, you will be responsible for payment of any such import duties and taxes when your shipment is delivered. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

How can i track my order?

When we dispatch your order for delivery, you will receive a unique tracking number by email and a link to check the status of your shipment.

Can i include a gift message with my order?

You can include a gift message with your order by entering your personalised message when prompted during check out.

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