What is the quality of our shoes like?

The attention we pay to the smaller elements of your customized shoe is what will make it the best pair you have ever owned. You can be confident we have gone to great lengths ensure the utmost standard of quality in production. Every step of the way, from leather selection to stitching we place an emphasis on quality control. We appreciate our customers for putting their faith in Shoenvious and want to reward this with the highest quality product we can produce.

What if I ordered the wrong size?

Every Shoenvious pair you order is backed by our 100% perfect size guarantee. If you ordered the wrong size, return your shoe in unworn condition, and we will remake your custom pair a size up or down. Simply sign into your account and under “MY ORDERS”, select the shoes that need to be remade. Click on the "CONTACT US ABOUT THIS ORDER" button. If your shoes are slightly tight, you can also take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size to make them much more comfortable. Email us a copy of the receipt and we will add credits to your account to cover this cost.

How can I track my order?

When we dispatch your order for delivery, you will receive a unique tracking number by email and a link to check the status of your shipment.

What should i do if my shoes are a little tight?

You can take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size to make them much more comfortable. Email us a copy of the receipt and we will add credits to your account to cover this cost.

How can i return shoes for remake?

You have 30 days from the date you received your order to return your shoes for remake. Please make sure your items are returned new, unused and with all packaging and inserts. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box.